COVID19

April 3, 2020 Update

Parks Department
While open spaces and trails in City owned parks remain open, the following park amenities are closed: all shelters, playground equipment, basketball courts, tennis courts, volleyball courts, baseball fields, softball fields, the Graham Park skate park, bathrooms, and drinking fountains and are expected to remain closed until at least May 1st.  A decision on when these facilities will reopen will be made based on advice from Public Health experts.  Refunds will be made on all cancelled shelter reservations.  Parks Department personnel continue to complete their normal work.

Carroll Municipal Golf Course
The Carroll Municipal Golf Course and Clubhouse is planning to open on Monday, April 6th at Noon.  When the course opens we will have new procedures and guidelines so we can attempt to keep the course open for play.  PLEASE ADHERE TO THESE PROCEDURES AND GUIDELINES SO WE CAN ATTEMPT TO KEEP THE COURSE OPEN FOR PLAY

GOLF

• TEE TIME REQUIRED FOR ALL GOLF
  • Phone reservations ONLY.  Call 792-9190 to reserve a tee time.  Payment must be prepaid with debit or credit cards. No cash transactions.
• WALKING IS RECOMMENDED
  • Golf Carts will be sanitized by staff after every use.
  • Single use carts may be used to increase social distancing.
  • No scorecards or pencils.
  • Patrons please return golf carts to “Return Area” so they can be properly disinfected.
  • Golfers may bring their own cart but no passengers. Normal Trail Fee charge will apply.
• 1-2 Patrons in clubhouse at a time.  
• No gathering on the patio, parking lot or in the clubhouse. Clubhouse is open for Bathrooms Use Only. No gathering of patrons.
• No garbage cans. Keep trash with you and depose in the large trash cans in the parking lot.
• PLAYERS – PLEASE DISCARD OF TRASH.
• No bringing of food or beverages onto the course. Clubhouse will have pre-packaged food and drinks. Call and place your order and staff will deliver it the food to the patio tables.
• Memberships can be paid by check only. No credit card transactions for golf memberships.

PLAY

• Cups will be raised eliminating the need to remove flagstick. Putt to the cup. Do not touch or remove the flagstick – leave in cup.
• Ball washers will not be available from course.
• No Club rentals.

SOCIAL DISTANCING

• If you have symptoms of COVID-19, please do not come to the Carroll Municipal Golf Course to ensure other players and staff can remain as healthy as possible. Please stay home.
• Fever, Cough, Shortness of Breath
• Remain 6-feet from others.
• Cover cough!
• Wash Hands!

STAFF

• Staff will wear gloves at all times while making transactions with customers.
• Staff will regularly sanitize all clubhouse areas – all touch areas will be sanitized before and after employees/players use equipment.
• Steering wheels, seats, counter, tools, phone, etc.

Carroll Recreation Center
The Carroll Recreation Center is closed at this time and will remain closed until May 1st.  A decision on if the Carroll Recreation Center will open on May 1st will be made by April 30th.  For members with Monthly PAMP membership, the City will waive all membership fees for the entire month of April and May. For members who have a paid monthly membership as of Monday, March 16, 2020, the City will provide a no-cost 30-day membership to their account when we reopen. Both of these will automatically occur and no action needs to be taken by a member.
 
Leisure Services
All Leisure Services programing is suspended through May 1st and a decision on Leisure Services programing after May 1st will be made by April 30th. 
For cancelled programs, the City will provide a full or partial refund to our participants depending on the program. Thank you for your understanding during this time.
 
Carroll Public Library
The Carroll Public Library is closed until May 1st.  A decision on if the Library will open on May 1st will be made by April 30th. 

 

March 31, 2020 Update

Carroll Municipal Golf Course
The Carroll Municipal Golf Course and Clubhouse is planning to open on Monday, April 6th.  Watch for more details on operations changes that will occur at Carroll Municipal Golf Course and Clubhouse due to COVID-19.

 

March 27, 2020 Update

Carroll Recreation Center
The Carroll Recreation Center is closed at this time and will remain closed until April 8th.  A decision on if the Carroll Recreation Center will open on April 8th will be made by April 7th.  For members with Monthly PAMP membership, the City will waive all membership fees for the entire month of April. For members who have a paid monthly membership as of Monday, March 16, 2020, the City will provide a no-cost 30-day membership to their account when we reopen. Both of these will automatically occur and no action needs to be taken by a member.
 
Leisure Services
All Leisure Services programing is suspended through April 15^th and a decision on Leisure Services programing after April 15^th will be made by April 14^th. 
For cancelled programs, the City will provide a full or partial refund to our participants depending on the program. Thank you for your understanding during this time.
 
Parks Department
Parks Department personnel continue to complete their normal work.   All shelters are closed at this time and will remain closed until April 8th.  A decision on if the shelters will open on April 7th will be made by April 8th.    Refunds will be made on all cancelled shelter reservations.
 
Carroll Municipal Golf Course
The Carroll Municipal Golf Course and Clubhouse is closed until April 1^st.  A decision on if the Carroll Municipal Golf Course and Clubhouse will open on April 1^st will be made by March 31^st.

Carroll Public Library
The Carroll Public Library is closed until April 8th.  A decision on if the Library will open on April 8th will be made by April 7th. 

Curbside Pickup: The Carroll Public Library is excited to offer this alternative service with being closed to the public during this time of uncertainty. Curbside pickup will be available on Tuesdays and Thursdays from 2:00-6:00 p.m.

Curbside Pickup Rules and Guidelines:

• Once your items are on hold, the library will be notifying you that your holds are available and will be scheduling a pickup time with you.
• A limit of five items per card. One pickup per week.
• Movies, magazines, or specialty items, such as kits are not eligible for curbside pickup.
• The library staff encourage patrons to use the online catalog to put items on hold under their account, give us a call at 792-3432, or email info@carroll-library.org to request specific titles. If library staff are asked to pick out, for example, mysteries, we cannot guarantee that you haven't already read that title and will not be making exchanges at the time of pickup.
• Curbside pickup will not be available during rainy days.
• Staff will be wearing plastic gloves and/or face masks when delivering library materials to the vehicle. We ask patrons to stay in their vehicles.
• Curbside pickup rules and guidelines are subject to change. This service will only be offered during the closure time period.

 

 

March 25, 2020 Update

During this time of uncertainty, first and foremost, the City of Carroll is committed to quickly communicating any changes we make to city operations.  Please know that all of your City departments will continue to respond to calls-for-service and the City will continue to confidently and safely do their jobs.  We are communicating messages on our Facebook page (https://www.facebook.com/cityofcarroll) and on a dedicated city webpage (https://www.cityofcarroll.com/covid19).  I encourage everyone to monitor these sites for additional information.

Our employees provide you with safe water, sanitary disposal of your solid and liquid wastes, protection for your person and property, enhancement for economic growth, safe streets, opportunities for recreational and healthy activities; all in a timely, efficient and courteous manner.  I encourage you to offer a word of support to these employees.  They are “Our Team”, “Your Team”. They will strive harder with encouragement during this time of uncertainty we all face.

Thank you,
Mike Pogge-Weaver, Carroll City Manager
Office Phone Number 712-775-7505
 
All City Departments
For the past month the City has been working to develop operational plans in each of our departments if a wide spread outbreak of COVID-19 would occur in Carroll.   Some plans have been implemented and others are ready to implemented if needed.  The good news is as of noon on March 25^th, there continues to be only one COVID-19 case in Carroll County; however, the City is continually adjusting its operations during this time to ensure core essential services continue. 

One operational change that has occurred is all city buildings are currently closed to the public.  All residents, contractors and others are encouraged to do business via phone, email or the website.

All City Staff have been briefed and advised to practice the CDC basic precautions which include: 

• Wash hands often with soap and water or alcohol-based hand sanitizer
• Cover cough or sneeze with sleeve or disposable tissue
• Avoid touching eyes, nose or mouth with unwashed hands
• Avoid, as much as practical, close contact with other personnel, especially if appearing sick
• Enhanced building cleaning
• Encouraging employees to stay home when sick

We will continue to adapt our operations as the situation warrants.

Police Department
The Carroll Police Department continues to protect and serve the Carroll community.  Some operations have been modified in an effort to keep our officers and the community safe, and to slow the spread of COVID-19.  This includes:

• To the extent possible, police business should be conducted over the phone and/or via email.
• The Communications Center is screening calls by asking COVID-19 related medical questions which are to be passed on to the officers before going to a call.
• Non-essential meetings have been postponed or cancelled.
• Community outreach activities have been suspended/rescheduled.
• Fingerprinting (citizen request) and vehicle inspections have been suspended.

While changes related to staffing have not yet occurred, plans are in place to divide the department into three operational teams if the situation warrants.
 
Fire Department
The Carroll Fire Department continues to protect and serve the Carroll community.  As of Monday, March 16^th the volunteers in the Fire Department have divided into two operational units to help prevent the spread of COVID-19 within the department and are rotating one week on and one week off.  Only one team is initially being dispatched and for a majority of the calls that is all that will need to respond.  For fire events and other major events, the entire department will be called out with each team working separately at the scene and practicing social distancing practices.  All training activities and meetings have been suspended at this time until further notice.  Community outreach activities have also been suspended or rescheduled.
 
Water Department
To ensure continued delivery of clean water, starting as of Monday, March 23^rd, key staff in the Water Department have been divided into two operational teams and are working 14 days on and 14 days off.  During their off days, key employees are sheltering in place to protect the department from a department wide outbreak.  No service calls will be scheduled until further notice.
 
Wastewater Department
To ensure continued operations at the wastewater treatment plant, starting as of Monday, March 30^th, key staff in the Wastewater Department have been divided into two operational teams and are working 14 days on and 14 days off.  During their off days, key employees are sheltering in place to protect the department from a department wide outbreak.
 
Streets Department
Street Department personnel continue to complete their normal work and complete repairs throughout the community.   
 
Carroll City Hall
Staff continues to work at City Hall serving the public.  While our building is closed to the public, you can be serviced by calling City Hall (712-792-1000).  Some of the more common services the public can access include: 

• New utility customers must set up service by calling the Carroll Water Department directly at 712-792-1000. The office is closed to walk-ins.
• During this time, utility payments made over the phone by credit card will not incur a processing fee during our closures. We are working to remove the fee for on-line credit card payment; however, the fee is still being charged by our vendor.  Payments can also be made using our outdoor drop box.
• Taxi ticket customers may purchase tickets by either placing payment and a self-addressed stamped envelope into City Hall’s drop box, or by mailing payment and a self-addresses stamped envelope to City Hall.

 
Building Inspections
Building inspection operations continue at this time.  Contractors are asked to mail permits to the City or drop them off in a mail box that has been placed next to the west entrance at City Hall.  Inspections are still being made by appointment.  Questions can be answered by calling 712-792-1000.
 
Carroll City Cemetery
Operations continue at the Carroll City Cemetery.  As with all City buildings, Carroll City Cemetery Building is closed to the public.  Cemetery questions should be directed to 712-792-1000.
 
Carroll Recreation Center
The Carroll Recreation Center is closed at this time and will remain closed until April 1^st.  A decision on if the Carroll Recreation Center will open on April 1^st will be made by March 31^st.   
For members with Monthly PAMP membership, the City will waive all membership fees for the entire month of April. For members who have a paid monthly membership as of Monday, March 16, 2020, the City will provide a no-cost 30-day membership to their account when we reopen. Both of these will automatically occur and no action needs to be taken by a member.
 
Leisure Services
All Leisure Services programing is suspended through April 15^th and a decision on Leisure Services programing after April 15^th will be made by April 14^th. 
For cancelled programs, the City will provide a full or partial refund to our participants depending on the program. Thank you for your understanding during this time.
 
Parks Department
Parks Department personnel continue to complete their normal work.   All shelters are closed at this time and will remain closed until April 1^st.  A decision on if the shelters will open on April 1^st will be made by March 31^st.    Refunds will be made on all cancelled shelter reservations.
 
Carroll Municipal Golf Course
The Carroll Municipal Golf Course and Clubhouse is closed until April 1^st.  A decision on if the Carroll Municipal Golf Course and Clubhouse will open on April 1^st will be made by March 31^st.   
 
Carroll Public Library
The Carroll Public Library is closed until April 1^st.  A decision on if the Library will open on April 1^st will be made by March 31^st. 

• We are asking patrons to hold on to library materials at this time. The book return is closed during this time period.
• Due dates for all library materials are being extended until Monday, May 4, 2020. The library has no late fees on books and audiobooks.
• There are a multitude of online library resources to utilize from home including:
  • E-books, audiobooks, and magazines through Bridges using the Libby and Overdrive app. Patrons will need their library card number and their PIN is their last name. NOTE: Cardholders must be a resident of the City of Carroll, rural Carroll County or live in the towns of Arcadia, Breda, Dedham, Halbur, Lidderdale, Templeton, and Willey. Residents of other cities will need to use the library in their home city. Link: https://bridges.overdrive.com/
  • Audiobooks and magazines through RBDigital. Have your library card number ready to create an account. https://www.rbdigital.com/councilbluffsia/service/magazines/landing
  • Research databases and other online resources can be found under the “Resources” tab on the main page of the library’s website: Link: www.carroll-library.org
• We are encouraging patrons to contact the library by phone or email if they cannot find their library card number or need to sign up for a library card—we are happy to do that by phone (712) 792-3432 or email info@carroll-library.org. Patrons will be able to pick up their new cards once the library reopens to the public.
• The library’s WiFi is accessible to patrons outside of the building in the parking lot area. We encourage patrons to park outside or sit outside to get some work done.
• The library is in the process of figuring out logistics to provide curbside hold pickup for patrons. Watch for more information on this in the near future.

 
Key City Phone Numbers
Cemetery .................................................... 792-1564
City Hall........................................................ 792-1000
Fire Station.................................................. 775-2028
Golf Course Maintenance Garage............... 792-2643
Library......................................................... 792-3432
Municipal Golf Club House........................... 792-9190
Parks Maintenance Garage......................... 792-3324
Police ......................................................... 792-3536
Rec Center.................................................. 792-5400
Streets Maintenance Garage...................... 792-9869
Water Treatment Plant................................ 792-6753
Waste Water Treatment Plant...................... 792-2560

IMPORTANT UPDATE: The City of Carroll has closed all public facilities as of March 17, 2020.

The City of Carroll announced significant changes to its operations today due to the Governor’s announcement of substantial community spread of COVID-19 in the State of Iowa. These changes are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic.

Effective Tuesday, March 17, 2020, at Noon, the City has adapted its operations. These changes will be in effect for at least the next two weeks.

• All city buildings will be closed to the public. All residents, contractors and others are encouraged to do business via phone, email or the website.
• Closing public facilities. All public and private events scheduled at Carroll Public Library, Carroll Recreation Center, and shelter houses are canceled.
• All parks and recreation youth and adult sports, leagues, classes and programs are canceled. All programming is canceled. The Parks & Recreation Department will be in touch with anyone who registered. Fees will be credited or refunded.
• The Carroll Police Department has suspended fingerprinting services, squad ride-alongs, building tours and vehicle inspections.
• New utility customers must set up service by calling the Carroll Water Department directly at 712-792-1000. The office is closed to walk-ins. Payments are still expected by specified due dates. No service calls will be scheduled until further notice. Auto Pay is also available via our website.
• Payments made online or over the phone by credit card will not have a processing fee during our closures. Payments can also be made using our outdoor drop box.
• Taxi ticket customers may purchase tickets by either placing payment and a self-addressed stamped envelope into City Hall’s drop box, or by mailing payment and an SASE to City Hall.
• Fire and Law enforcement operations will continue in full force. Emergency planning protocols are in place should the situation change.
• Staff will continue working behind the scenes, so please don’t hesitate to call or email departments directly. Plans are put into place to continue to do business. Staff can be reached at 712-792-1000 or via email at cityofcarroll@cityofcarroll.com