Most City of Carroll buildings are closed to the public in response to the COVID-19 pandemic.
All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.
These operational changes are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Carroll response and updates at CityOfCarroll.com/covid19.
The City of Carroll is working with local, state and federal partners to keep the community informed about COVID-19, a novel coronavirus. Prevention of COVID-19 is the same as that for other respiratory illnesses (like flu). These actions don’t just protect you. They help keep the whole community safe, especially our most vulnerable residents, by slowing the spread of the disease.
Carroll County Public Health/St. Anthony Regional Hospital has set up a Covid-19 triage phone line for Carroll County residents to call with questions about COVID-19 at (712) 794-5068. You can also visit Carroll County Public Health Facebook page (link) where they will be providing regular COVID-19 updates at noon on weekdays and as needed. Breaking updates will be provided on their Facebook page 24/7. Carroll County Public Health is the voice on COVID-19 information in Carroll. A public hotline has been established for Iowans with questions about COVID-19. The line is available 24 hours a day by calling 2-1-1 or 1-800-244-7431.
Community and Small Business Support
COVID-19 is causing untold stress for many businesses in our community. Two good resources are Kimberly Tiefenthaler at the Small Business Development Center of Iowa and Shannon Landauer at the Carroll Area Development Corporation. Links for this two organizations are as follows:
Changes to City Operations
Last Updated: June 1, 2020
All City Departments
Since mid-January the City has been working to develop operational plans in each of our departments if a wide spread outbreak of COVID-19 would occur in Carroll. Some plans have been implemented and others are ready to implemented if needed. The City is continually adjusting its operations during this time to ensure core essential services continue. While we have reopened some services, other remain closed based on orders from the state and advise from public health officials.
During this time of uncertainty, first and foremost, the City of Carroll is committed to quickly communicating any changes we make to city operations. Please know that all of your City departments will continue to respond to calls-for-service and the City will continue to confidently and safely do their jobs. We are communicating messages on our Facebook page (https://www.facebook.com/cityofcarroll) and on a dedicated city webpage (https://www.cityofcarroll.com/covid19). I encourage everyone to monitor these sites for additional information.
One operational change that has occurred is most city buildings are currently closed to the public. All residents, contractors and others are encouraged to do business via phone, email or the website.
All City Staff have been briefed and advised to practice the CDC basic precautions which include:
Our employees provide you with safe water, sanitary disposal of your solid and liquid wastes, protection for your person and property, enhancement for economic growth, safe streets, opportunities for recreational and healthy activities; all in a timely, efficient and courteous manner. I encourage you to offer a word of support to these employees. They are “Our Team”, “Your Team”. They will strive harder with encouragement during this time of uncertainty we all face.
We will continue to adapt our operations as the situation warrants.
Mike Pogge-Weaver, Carroll City Manager
Office Phone Number 712-775-7505
The Carroll Police Department continues to protect and serve the Carroll community. Some operations have been modified in an effort to keep our officers and the community safe, and to slow the spread of COVID-19. This includes:
While changes related to staffing have not yet occurred, plans are in place to divide the department into three operational teams if the situation warrants.
The Carroll Fire Department continues to protect and serve the Carroll community. As of Monday, March 16th the volunteers in the Fire Department have divided into two operational units to help prevent the spread of COVID-19 within the department and are rotating one week on and one week off. Only one team is initially being dispatched and for a majority of the calls that is all that will need to respond. For fire events and other major events, the entire department will be called out with each team working separately at the scene and practicing social distancing practices. All training activities and meetings have been suspended at this time until further notice. Community outreach activities have also been suspended or rescheduled.
To ensure continued delivery of clean water, starting as of Monday, March 23rd, key staff in the Water Department have been divided into two operational teams and are working 14 days on and 14 days off. During their off days, key employees are sheltering in place to protect the department from a department wide outbreak. No service calls will be scheduled until further notice.
To ensure continued operations at the wastewater treatment plant, starting as of Monday, March 30th, key staff in the Wastewater Department have been divided into two operational teams and are working 14 days on and 14 days off. During their off days, key employees are sheltering in place to protect the department from a department wide outbreak.
Street Department personnel continue to complete their normal work and complete repairs throughout the community.
Carroll City Hall
City Hall is reopening Monday, June 1 from 8-5, Monday through Friday. As always, you can be serviced by calling City Hall (712-792-1000).
Building inspection operations continue at this time. Contractors are asked to mail permits to the City or drop them off in a mail box that has been placed next to the west entrance at City Hall. Inspections are still being made by appointment. Questions can be answered by calling 712-792-1000.
Carroll City Cemetery
Operations continue at the Carroll City Cemetery. As with all City buildings, Carroll City Cemetery Building is closed to the public. Cemetery questions should be directed to 712-792-1000.
Currently all open spaces, trails, basketball courts, tennis courts, volleyball courts, baseball fields and softball fields are OPEN in parks in the City of Carroll. Following Proclamation guidelines, no more than 10 people per field/court.
With a relaxing and reopening of more activities by Gov. Kim Reynolds, on Monday, June 1:
At this time all playground equipment, bathrooms, and drinking fountains will remain CLOSED. A decision on when these facilities will reopen will be made based on advice from Public Health experts.
Carroll Recreation Center
The Carroll Recreation Center will reopen on Friday, May 1st. For members with Monthly PAMP membership, the City has waived all membership fees for the entire month of April and May. For members who have a paid monthly membership as of Monday, March 16, 2020, the City will provide a no-cost 30-day membership to their account as of May 1, 2020. For members who have a paid yearly membership as of Monday, March 16, 2020, the City will provide a no-cost 60-day membership added to their account as of May 1, 2020. Both of these will automatically occur and no action needs to be taken by a member.
This reopening comes with a number of restrictions as outlined in the State of Public Health Disaster Emergency Proclamation issued by Iowa Governor Kim Reynolds including:
Outdoor Aquatic Center
Carroll Municipal Golf Course
The Carroll Municipal Golf Course and Clubhouse is open. PLEASE ADHERE TO THESE PROCEDURES AND GUIDELINES SO WE CAN ATTEMPT TO KEEP THE COURSE OPEN FOR PLAY.
Carroll Public Library
The Carroll Public Library will be reopening on Wednesday, June 3 at 10:00AM. During this phase of the reopening the number of patrons permitted in the building will be limited and the Library will be open limited days and hours and will have limited service. Please watch for additional details of the Library's reopening.
While the Carroll Public Library is generally is closed to the public, you can be serviced by calling (712-792-3432). Some of the more common services the public can access include:
Curbside Pickup Rules and Guidelines:
Step One: Place Your Items on Hold
Step Two: Call the Library and Tell Us You’re Ready for Pickup
Step Three: Pick Up Your Items
Prints—Curbside Pickup: The Carroll Public Library is now offering curbside pickup of print jobs! Curbside pickup will be available on Tuesdays and Thursdays from 2:00-6:00 p.m. and Wednesdays from 10:00-2:00 p.m. Rules and guidelines for curbside pickup for prints is subject to change.
Step One: Send Your Prints to the Library
Step Two: Call the Library and Tell Us You’re Ready for Pickup
Step Three: Pick Up Your Prints
Computer Usage—by Appointment: The library is offering patrons to use library computers for essential business. Computer times will be available on Tuesdays and Thursdays from 10:00-2:00 p.m. by appointment only.
Computer Usage Guidelines and Rules:
Step One: Call Us to Schedule an Appointment
Step Two: Show Up to the Front Door at Your Scheduled Time
Step Three: Log On Computer with Your Library Card Number
Key City Phone Numbers
Cemetery .................................................... 792-1564
City Hall........................................................ 792-1000
Fire Station.................................................. 775-2028
Golf Course Maintenance Garage............... 792-2643
Municipal Golf Club House........................... 792-9190
Parks Maintenance Garage......................... 792-3324
Police ......................................................... 792-3536
Rec Center.................................................. 792-5400
Streets Maintenance Garage...................... 792-9869
Water Treatment Plant................................ 792-6753
Waste Water Treatment Plant...................... 792-2560
SKIP THE TRIP
For many city services you can simply "Skip the Trip" and stay home to remotely access the city service you need. This is particularly true if you have traveled outside of the US in the past 14 days or are currently experiencing any flu like symptoms including fever, cough or difficulty breathing.
Trips to City Hall
Staff is happy to help you over the phone with questions or services changes by phone or online at (712) 792-1000 or cityofcarroll.com/contact-us.
Paying Utility Bills
Payments can be put into drop boxes outside City Hall, 627 N Adams St. Credit card payments can be made by calling (712) 792-1000 during business hours. Payments can be made online by visiting municipalonlinepayments.com/carrollia.
Permit applications are available and can be submitted online at cityofcarroll.com/permits. Help is available over the phone by calling (712) 792-1000.
The Carroll Public Library offers access to a variety of online books, audio books and more at carroll-library.org.
Carroll Rec Center
You can register on-line for most of the programs that the Carroll Rec Center offers using this link.
Other City Services
A listing of other commonly used City Services can be found on-line at cityofcarroll.com/how-do-i-?- and as always you can call city hall at 712-792-1000.
Remember, as with any illness, use common sense. Wash your hands, cover a cough or sneeze, keep your distance, and stay home when ill and we will all get through this.
What is COVID-19?
COVID-19 is a respiratory disease which has now spread to the U.S. It is mild for most people, but can cause severe illness and result in death for some. Older adults and people with chronic medical conditions, such as heart disease or diabetes, have the greatest risk of becoming severely ill. There is no vaccine and no medications approved to treat COVID-19 at this time.
How it Spreads
COVID-19 spreads from person to person, mainly through coughs and sneeze or infected people who are in close contact.
Take Precautionary Measures
The Iowa Department of Public Health is recommending that Iowans follow simple daily precautions similar to those which prevent the spread of other respiratory illnesses such as influenza. They are:
If you are experiencing symptoms such as a fever, cough or difficulty breathing, and have traveled to an area with widespread COVID-19 transmission or otherwise feel you may have been exposed, please CALL your healthcare provider.
The Center for Disease Control has provided recommendation to stop the spread of germs.
If you suspect you are infected with COVID-19, call ahead before visiting a medical facility so they can prepare. Do not go to an emergency room with mild symptoms.
The symptoms of COVID-19 are:
Call your doctor right away if you experience these symptoms and have:
The CDC has a factsheet with more information about what to do if you are sick with COVID-19.
Avoid misinformation by following these trusted sources:
Make a Plan
It is important for residents to prepare for the potential of COVID-19 in the same way they prepare for severe weather or other events that could disrupt their normal routine.
Make a plan and discuss it with your family. What would you do if you could not go to work or school because of illness? What if your daycare provider was ill? How would you get groceries if you were ill? These are all questions to consider.
It is normal to be concerned about a new virus. Being uncertain and anxious about COVID-19 is normal, especially with reports of illness and death. The City of Caroll is dedicated to the health, safety and welfare of our residents and visitors. This page will be updated to reflect changes based on the most current information available.
Office of the Governor of Iowa - Kim Reynolds
Learn more about COVID-19 at:
For community resources and services: